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Thursday, March 21 • 11:40am - 12:10pm
Feedback loops, how to build a customer-centric product

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Financial services remains a ripe space for the development of creative new products and services. While this movement has benefited consumers, innovation has primarily been product and technology-centric. The industry is still asking consumers to behave more like bankers, communicating what’s happening with their accounts through ledgers and interest rates instead of providing intuitive solutions. Is it time to disrupt the way we think about financial products and services? Learn from experts and experience the challenges and benefits of human-centered design for products, services, and organizations.

Moderators
avatar for Ajay Ramasubramaniam

Ajay Ramasubramaniam

Director, Zone Startups India
Ajay is a startup executive with strong skill sets in business development, partnerships and operations; built over 15 years, across East Africa, Canada and India. Since 2014, Ajay has been in a pan-India leadership role, growing Zone Startups' India operations to be a leading name... Read More →

Speakers
avatar for Prajit Nanu

Prajit Nanu

CEO & Co-Founder, InstaReM
Based in Singapore, Prajit is responsible for expanding the business into new markets and overseeing business operations across the global offices in cities including Singapore, Hong Kong, Mumbai, Kuala Lumpur, Lithuania, Melbourne and Gold Coast. He is also in charge of driving innovation... Read More →
avatar for Lizzie Chapman

Lizzie Chapman

Co-Founder & CEO, ZestMoney
Lizzie is Co-Founder & CEO of ZestMoney, the digital consumer lending company that is revolutionising the way Indian consumers transact online. Lizzie moved to India in 2011 to spearhead the India operations for UK based digital lender Wonga.com, which was later put on hold. In 2013... Read More →
avatar for Adam D'arcy

Adam D'arcy

Chief Product Officer - Mapan, GO-JEK
Adam is a seasoned creator of digital consumer products. Adam's previous role was in HSBC where he convinced a global bank to leverage friendships to create and win in the mobile payments space. The award winning 'PayMe from HSBC' gained over 1m users in its first 18 months and has... Read More →


Thursday March 21, 2019 11:40am - 12:10pm
Champion's Podium
  • about At Zone Startups, Ajay oversees the flagship India accelerator operations as well as leads new initiatives, including corporate innovation programs and thematic accelerators under the Zone Startups brand.<br><br>Over the past 3 years, Ajay has successfully led setting up accelerators with Barclays and Axis Bank; as well as, corporate innovation programs with Visa, Thomson Reuters, HDFC Bank, ICICI Lombard, EY and Australia Institute of Sports.<br>Prior to Zone Startups India, Ajay was the Director – India Operations for SkillsDox Inc., a Canadian ed-tech company; wherein he helped the company set up in India and establish its initial partnerships, as well as raise INR 150 Cr.<br><br>In an earlier role, Ajay worked for the Government of Ontario, Canada for 5-years, where he was responsible for bilateral trade and investment relations between Ontario and India.<br>Ajay began his career working in Tanzania (East Africa) for 4 years, where he was involved in World Bank and African Development Bank projects. During this term, he assumed the role of an “intrapreneur”, and built a social enterprise in the agri-inputs value chain, wherein he built revenues in excess of $1Mn within the first 1.5 yrs.<br><br>Ajay is an MBA in Marketing &amp; Finance and a B.Com in Financial Management from Mumbai University has 13 years of cross-functional work experience with startups, international business and Governments, across North America, East Africa &amp; South Asia.